‘My inner petty is laughing’: Hotel night auditor faces off with a Karen guest throwing a tantrum, could've saved her $50 but charged her full price instead

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  • Cheezburger Image 10490278144
  • "I can explain it to you, Karen, but I can't understand it for you."

    I have been a night auditor at a Worst Eastern for a little over four years and have definitely seen my share of Karens and other entitled shiny members. This one that I had the dubious pleasure of dealing with sticks out in my mind because she picked a losing battle from the start.
  • My coworker, Princess, checked her in the previous day and Karen announced that she had a $50 gift card and was absolutely going to use it. She insisted that, "...every Worst Eastern I've ever stayed at, the front desk could apply gift cards on the spot." Karen
  • kept repeating this like it was something she could speak into existence. Princess explained several times that here, the GM was the only one who had the authorization to apply gift cards and he wasn't here at the moment. "But every Worst Eastern I've ever stayed
  • at..." Finally, Karen tires of hearing her own voice and f s off to her room. Princess breathes out a sigh that is equal parts relief and exasperation.
  • Next morning, here comes Karen, armed with misinformation and her smartphone, ready to do battle with me, your humble night auditor. She waves her phone in my face, too quickly for me to see anything on the screen,
  • and starts squawking that her gift card hadn't been applied and that I needed to do it right now, because at "...every Worst Eastern I've ever stayed at..." Repeat several times while I keep telling her that here, at this WE, only the GM has the authority to apply gift cards. Then she wants a
  • receipt. Here we go again with the explanation that I cannot give her a receipt because she hasn't checked out and she hasn't checked out because the GC hasn't been applied to the total yet, which only the GM can do.
  • "I've put my keycards in the box there. That means I've checked out." Whatever. I print out the folio so she will go away and make someone else's life miserable, then place her paperwork on the GM's desk with a note about applying the $50.
  • Plot Twist: She had already used the gift card at another location, so paid the full amount. My inner petty b is laughing her a off right now.
  • Cheezburger Image 10490286848
  • B She was trying to commit fraud, plain and simple. Too bad it did not work.
  • SkwrlTail She already used it? Hmmm... Trying to double-dip it sounds like.
  • LidiumLidiu The people who don't understand the "individually owned and operated" portion for the chain of hotels s k. Yeah another could do that but we aren't owned or operated in the same way so...?
  • SunsCosmos She knew what she was doing and was trying to intimidate you into kindly gifting her $50.
  • sdrawkcabst... Confirmation bias fueled temporary insanity can be a powerful drug at times.
  • BaltimoreBa... While this woman was a clear moron, having a system where only one person can process gift cards is also really dumb.
  • The_Town_of... Now she's already at the next Worst Eastern giving h I to an unsuspecting FD that her gift card wasn't applied. Guess what the GM will give her to use for her next visit? The cycle continues.
  • HospitableFox As a WE manager myself, waaaaaaaaaaay too many guests don't understand what it means to be franchised. Individually owned and operated. "I'm calling your head office!"....ok. Have fun with that.
  • And my absolute favourite: "give me your owners name and number" "no." "excuse me? You have to." "I really don't." Side note though, why doesn't your manager trust the FD enough to apply a travel card?
  • rbnrthwll "I have neither the time, nor the crayons to explain this to you!"

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